Privacy policy – NAIORA

Complimentary gift when you spend €135

Free delivery on orders over €150

Subscribe and get 15% off your first order
Three skincare products labeled 'Cleanser', 'Rich Cream', and 'Overnight Mask' on a white background.

Cart 0

Sorry, looks like we don't have enough of this product.

Discount code
Subtotal Free
Shipping, taxes, and discount codes are calculated at checkout

Your Cart is Empty

Face products
NAIORA philosophy
Contact

Privacy policy

Last updated: 2026-01-15

MB Kremas (hereinafter referred to as the Company, “we”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit or make purchases in the online store www.naioraskin.com (hereinafter – the Website).

 

1. DATA CONTROLLER

Data controller:
• Name: MB Kremas

• Company registration number: 307197610

• Address: Kuršių g. 50-25, LT-48139 Kaunas, Lithuania

• Email: info@naioraskin.com

 

2. DEFINITION OF PERSONAL DATA

Personal data means any information or set of information by which a person’s identity can be directly or indirectly identified (e.g. name, surname, email address, phone number, etc.).

 

3. PERSONAL DATA WE COLLECT

3.1. Purchase and account data

• First name, last name

• Email address

• Phone number

• Order information (e.g. products, order date, amount, status)

3.2. Payment data

Payments are processed by third parties – Shopify Payments, Stripe, PayPal, and Opay. MB Kremas does not collect or process payment card or bank account details; such data is processed exclusively by payment service providers in accordance with their own privacy policies.

3.3. Technical and usage data

When you visit the Website, we may automatically collect:

  • IP address

  • browser type and version

  • device information

  • visit time and duration

  • pages viewed and actions performed on the Website

  • cookie information

 

4. HOW WE COLLECT YOUR DATA

Personal data is collected:

  • when you place an order or submit information on the Website

  • when you contact us by email or via contact forms

  • when you subscribe to newsletters

  • automatically, when you browse the Website (e.g. through cookies and similar technologies)

 

5. PURPOSES AND LEGAL BASES FOR DATA PROCESSING

We process your personal data for the following purposes:

  • order fulfillment and administration

  • customer service and communication

  • handling inquiries, requests, and complaints

  • compliance with legal obligations

  • ensuring Website functionality, security, and improving user experience

  • marketing purposes (only with your consent or where permitted by law)

Legal bases for processing:

  • performance of a contract

  • compliance with legal obligations

  • your consent

  • legitimate interests of the Company

 

6. DIRECT MARKETING

We may process your personal data for direct marketing purposes:

  • with your consent (e.g. newsletters) – until consent is withdrawn or for no longer than 5 years;

  • if you have purchased our products/services, we may send offers for similar products/services unless you object – for up to 2 years after the last purchase.

You may opt out of marketing communications at any time:

  • by clicking the unsubscribe link in the email, or

  • by contacting us at info@naioraskin.com.

 

7. COMMUNICATION AND CUSTOMER INQUIRIES

If you contact us by email, contact form, or social media, we may process the information you provide (e.g. email address, phone number, message content) in order to respond to your inquiry and provide assistance.

 

8. COOKIES

The Website uses cookies and similar technologies to ensure proper Website operation, analyze traffic, improve user experience, and (where applicable) carry out marketing activities. Detailed information is provided in a separate Cookie Policy below.

 

9. DATA RECIPIENTS (THIRD PARTIES)

Your personal data may be transferred to trusted service providers only to the extent necessary for service provision:

  • Shopify – e-commerce platform and infrastructure

  • payment service providers – Shopify Payments, Stripe, PayPal, Opay

  • IT, hosting, security, analytics, and marketing service providers (e.g. Meta or Google, if applicable)

 

10. DATA TRANSFERS OUTSIDE THE EEA

When using international service providers, your personal data may be transferred and processed outside the European Economic Area. In such cases, we ensure that appropriate safeguards are applied in accordance with applicable data protection laws.

 

11. DATA RETENTION PERIODS

We retain personal data only for as long as necessary to achieve the relevant purposes or as required by law:

  • order-related data – up to 3 years after order completion;

  • accounting documents – up to 10 years (where required by law);

  • inquiries – until resolved and additionally up to 6 months thereafter;

  • direct marketing data – as specified in Section 6 or until consent is withdrawn.

 

12. YOUR RIGHTS

You have the right to:

  • access your personal data

  • request correction of inaccurate data

  • request deletion of data (where applicable)

  • restrict data processing

  • object to data processing (especially for direct marketing purposes)

  • data portability (where applicable)

  • lodge a complaint with the State Data Protection Inspectorate

To exercise your rights, please contact us at info@naioraskin.com.

 

13. DATA SECURITY

We apply reasonable technical and organizational measures to protect personal data against unauthorized access, loss, disclosure, or alteration.

 

14. CHANGES TO THE PRIVACY POLICY

We may update this Privacy Policy periodically. The updated version will always be published on the Website, and the “Last updated” date will be revised accordingly.

 

COOKIE POLICY

Last updated: 2026-01-15

This Cookie Policy explains how MB Kremas (hereinafter – “we”, “us”, or “the Company”) uses cookies and similar technologies on the website www.naioraskin.com (the “Website”).

1. WHAT ARE COOKIES?

Cookies are small text files stored on your device when you visit a website. They help the website function properly, improve user experience, and provide analytical information.

2. WHAT TYPES OF COOKIES DO WE USE?

2.1. Necessary cookies

These cookies are essential for the proper functioning of the Website and cannot be disabled. They enable core features such as shopping cart functionality and secure login.

2.2. Functional cookies

These cookies allow the Website to remember your preferences (e.g. language or region).

2.3. Analytical cookies

These cookies help us understand how visitors use the Website (e.g. pages visited, time spent). This data is aggregated and anonymous.

2.4. Marketing cookies

Marketing cookies may be used to display relevant advertisements and measure the effectiveness of marketing campaigns (e.g. Meta, Google), where applicable and only with your consent.

3. THIRD-PARTY COOKIES

We may allow third-party service providers (such as Shopify, Google, or Meta) to place cookies on your device for analytics and marketing purposes, subject to your consent.

4. HOW TO MANAGE COOKIES?

You can manage or delete cookies at any time via your browser settings. Please note that disabling certain cookies may affect Website functionality.

5. CONSENT

Where required by law, we use cookies only after receiving your explicit consent via the cookie banner.

6. CONTACT

If you have questions about this Cookie Policy, please contact us at:
📧 info@naioraskin.com